FAQ

Fequently asked questions

What permissions do the roles have?

Permissions accumulate with the user role.
– Colaborator:
register ideas and comments, see the process and results.
Responsible: edit ideas under his responsibility.
– Coordinator: add users, thematics and objectives. Validate new and achieved ideas. Asign a responsable. Assess and see the ROI.
– Administrator: manage coordinators, delete users and ideas.

Is there a limit to the roles?

No! You can add as many roles as you want to your users.

How to use Thematics?

Group the ideas as you prefer: departments, projects, clients, etc. Each Thematic has at least one coordinator, and optional objectives.

When and who receives notifications?

Notification by email with a direct link to the idea.

  • New Idea: notification to the coordinador of the thematic.
  • New/Change Responsable: notification to the new responsable of the idea.
  • Achieved Idea: notification to the coordinador of the thematic.

new notifications will be added as needed… 

Who to put as collaborators of an idea?

It is recommended to register in the Collaborators field of an idea: the author, the participants and the responsable. So everyone gets the recognition.

Who can edit ideas?

The responsible of the idea can edit it, as well as the coordinators (the name and date of the last edición is indicated). All users can add comments to participate.

What is the ROI?

The ROI is the Return on Investment of an idea, an estimate of its annual profit. ROI data (calcul, h, $) is optional and only visible to coordinators.

Who better to put as Coordinator?

Put a profil who is dynamic and at ease with figures (to value the ideas).

How does the Community help?

Maintain the spirit of improvement! The account administrators get help, share successes, and create synergies in our Facebook group. Weekly Questions/Answers sessions with our Specialist Mentors.

What happen if a user or theme is eliminated?

Deleting a user or theme does not erase the related ideas.

How to add users?

It is possible to add users one by one, or share a link with your collaborators where they can create a user account request.

How users are counted?

We only count users with active status.

How to recover my Password?

Go to Sign In and click on (forgot?)

Do I have to pay for updates?

No! We give constant updates to our software and you get everything for free automatically displayed in your account!

Can you handle the volume of data?

No problem: Prodcenter is hosted on the world’s largest cloud cluster (Amazon, CloudFlare Security, CDN).

Who owns the data?

The data of your account is 100% your property. At any time you can download a file of it ( .csv , .txt , JSON ) or delete your account.

How do I change plan?

From the Customer Portal, at any time, you can change plan, download invoices, or update your data.

How do I end a subscription?

From the Customer Portal, at any time, you can easily cancel your account, with no strings attached neither cancellation fees.

How to suggest an improvement of Prodcenter?

On your company Account page, we provide a form to send us improvement ideas. The improvement is continuous.