Privacy Policy

In accordance with the current Regulation (EU) 2016/679, we inform that the personal data of the Users of the website will be processed for the processing activity and incorporation of their data to a file for which Prodcenter is responsible (owner of, which has been duly registered with the Spanish Data Protection Agency in order to inform you about the products and services requested, as well as the sending of commercial communications about them. Such processing of your data will be armed with your own consent. By pressing the “SEND” button, the User consents to the processing of their data by the company.

We also inform you that, except as required by legal or express consent on your part, we will not transfer your data to third parties.

Likewise, the User is informed that at any time he/she can exercise the rights of access, rectification or deletion of data, as well as having other rights recognized herein and regulated in Regulation (EU) 2016/679, notifying Prodcenter, located in Santa Cruz de Tenerife, 38005 (Spain), Avenida Tres de Mayo, 77, Portal 2, 2B, with email [email protected]

Who is the Data Controller:

The controller is identified in Terms of Use (point 11).

What kind of data we have about you and how we have obtained it

The categories of personal data we process from customers and suppliers are:

  1. Identification data
  2. Postal or electronic addresses
  3. Business information
  4. Economic and transactional data

Under no circumstances do we process specially protected data:

All the above data we have obtained or directly from you by submitting a commercial offer, contractual proposal, etc. or through your company by providing us with the identification data and other information necessary to carry out the object of the contractual relationship between the parties. It will be your or your company’s obligation to provide us with the updated data in case of modification.

For what purpose we process your data:

We process the data provided to us by interested persons in order to manage different activities derived from specific procedures carried out in terms of sales, after-sales service, supplier management, quality of services, etc. In this way, we will use your data to perform one of the following actions:

  1. Sending the information you request from us through the contact form on our website or any other means of contact with our company,
  2. To provide both potential customers and our customers with offers of products and services of interest to them.
  3. Carry out the administrative, fiscal and accounting management of our clients and/or supplier
  4. Conduct satisfaction surveys, market research, etc. in order to offer you the most suitable offers and optimized quality of service, etc.

How long we will keep your data:

Personal data relating to natural persons linked to potential customers, customers and suppliers that we collect through the different contact forms and / or collection of information will be kept as long as their deletion is not requested by the interested party. The data provided by our customers and suppliers will be kept for as long as the commercial relationship between the parties is maintained respecting in any case the minimum legal retention periods according to the matter.

In any case we will keep your personal data for the period of time that is reasonably necessary taking into account our needs to respond to questions that arise or solve problems, make improvements, activate new services and comply with the requirements required by applicable law. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or stopped using this website. After this period, your personal data will be deleted from all our systems.

What is the basis of legitimacy for the processing of your data

Depending on the type of data processing, the legitimacy base is as follows

Accounting Management: Billing management with customers and/or suppliers Maintenance, development and control of the contractual relationship between the parties
Tax management: application of withholdings, bonuses, etc. Maintenance, development and control of contractual relationship between the parties; Compliance with legal obligations
Administrative management: delogistics management, warehouse, deliveries to the customer, receipt of goods, etc. Maintenance, development and control of contractual relationship between the parties
Marketing: Commercial actions on our products or services aimed at our customers or those who have requested relative information in the past including conducting satisfaction surveys to our customers. Free and unequivocal consent of the interested party (potential customers), we note that the withdrawal of this consent in no case can condition the execution of the contract between the parties; the company’s legitimate interest in the promotion and marketing of products or services similar to those obtained or requested by persons interested in the past.

In the event that you do not provide your personal data, your contract may not be executed, you will be able to comply with legal obligations or arising from the public authorities.

To which recipients your data will be communicated:

We will not transfer your personal data to any third party company that intends to use it in its direct marketing actions, except in the event that you have expressly authorized us to do so.

We inform you that we may provide your personal data to bodies of the Public Administration and competent authorities in cases where they legally require us or in cases where, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to answer any claim or legal claim; or to protect the rights of the company or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties the company is solely responsible for its processing and custody.

We will provide your personal data to third parties (e.g. Internet service providers that help us to manage our website or carry out contracted services, computer support and maintenance companies, logistics companies, tax and accounting management and advice, etc.). In any case, these third parties must maintain, at all times, the same levels of security as we do in relation to your personal data and, where necessary, will be bound by legal commitments in order to store your personal data in a manner private and secure, and also to use only the information following company-specific instructions.

What are your rights as a data subject:

Anyone has the right to obtain confirmation as to whether or not we are processing personal data concerning them.

In particular, interested persons may request the right of access to their personal data, as well as receive it in a common format and mechanized reading if the processing is carried out by electronic means (right of portability).

In addition, interested persons may request the right to rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purposes that were collected.

In addition, in certain circumstances, data subjects may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.

We also inform you that you have the right to withdraw your consents granted at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Likewise, the User is informed that at any time he/she can exercise the aforementioned rights by writing to us using the contact details that appear in Terms of Use (point 11), attaching a copy of his/her ID.

You will also have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

On the other hand, in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we undertake not to send advertising through email without having previously obtained the express authorization of the recipient. The User may object to the sending of advertising by checking the corresponding box.